Terms and Conditions

1. Service Agreement

These Terms and Conditions ("Terms") govern your use of Phillips Water Heater Service and the services we provide. By booking a service appointment or using our website, you agree to be bound by these Terms.

2. Service Availability

Phillips Water Heater Service provides plumbing and water heater repair services to residential customers in Contra Costa County, California. Service availability is subject to scheduling and our current workload.

• Emergency services available 24/7
• Standard service appointments Monday - Saturday
• Holiday availability varies

3. Booking and Cancellation

Booking: All service appointments must be booked through our website or by calling (925) 584-9846. A deposit or credit card information may be required to secure your appointment.

Cancellation: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. Emergency service cancellations may incur additional fees.

No-Shows: Failure to appear for a scheduled appointment without cancellation may result in a service fee.

4. Pricing and Payment

Service pricing is provided during booking and may vary based on the nature of the work required. Our technicians may discover additional issues during service that require additional work or parts.

• Service calls are billed hourly or by project scope
• Parts and materials are billed separately
• Emergency service calls may incur additional fees
• We accept cash, credit cards, and checks
• Payment is due upon completion of service

5. Warranty

Phillips Water Heater Service warrants all work performed for a period of one (1) year from the date of service, except where manufacturer warranties apply. This warranty covers labor only and excludes:

• Parts covered under manufacturer warranty
• Damage caused by customer misuse or neglect
• Natural wear and tear
• Issues caused by third-party interference
• Emergency service calls

Manufacturer warranties on parts and equipment vary. Consult product documentation for specific warranty details.

6. Liability and Limitations

Phillips Water Heater Service performs services in a professional and workmanlike manner. However, we cannot guarantee prevention of all water damage or plumbing issues.

• Our liability is limited to the cost of the service performed
• We are not responsible for damage caused by customer negligence
• All work is performed at the customer's property at their risk
• We recommend purchasing water heater protection plans for coverage beyond warranty

7. Service Conduct

Our technicians are professional and courteous. We expect the same respect and conduct from customers:

• Customers must provide safe access to the work area
• Customers are responsible for securing pets during service
• Service may be terminated if the customer is abusive or uncooperative
• Customers are responsible for any hazardous materials on the property

8. Customer Responsibilities

• Provide accurate information about your plumbing system and issues
• Ensure safe access to the work area
• Review the estimate before work commences
• Maintain the property and plumbing system properly
• Contact us immediately if issues occur after service

9. Permits and Code Compliance

Some repairs and installations may require permits or inspections. We will inform you if permits are necessary. The customer is responsible for any permit costs. We perform all work in accordance with California plumbing code and obtain necessary permits when required.

10. Privacy and Data Protection

Your personal information collected during service booking is used solely to provide services and contact you regarding your appointment. We do not share your information with third parties without consent, except as required by law.

11. Website Terms

The content on our website is provided for informational purposes only. We do not guarantee the accuracy of all information and reserve the right to modify content without notice.

• You may not reproduce content without permission
• You agree not to use the site for unlawful purposes
• We reserve the right to refuse service to anyone
• Links to third-party sites do not imply endorsement

12. Dispute Resolution

Any disputes arising from our services will be handled in good faith. We encourage customers to contact us directly to resolve concerns. If needed, disputes may be resolved through mediation or in the courts of Contra Costa County, California.

13. Changes to Terms

Phillips Water Heater Service reserves the right to modify these Terms at any time. Continued use of our services constitutes acceptance of updated Terms. We will notify customers of significant changes.

14. Contact Information

For questions about these Terms and Conditions, please contact: